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FAQ

常見問題

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  • 媽媽們該何時預約FitBelly?
    妳可以於懷孕3個月起開始進行預約,由於檔期有限,名額先到先得,因此我們建議妳們盡早預約,以便治療師為妳們安排合適的時間。如果妳仍有關於療程日子和時間的問題,歡迎隨時聯絡我們,我們將會細心為妳們一一解答。
  • 在選定FitBelly療程時,如果媽媽們未確定自然分娩或剖腹分娩,應該怎麼辦?
    媽媽們可以放心,我們明白到分娩方式即使選定了,到生產時亦有機會變動,請不用擔心,進行預約可以讓我們的註冊護士跟進妳的產前產後情況,以便為妳預留進行療程的檔期,我們同時會考慮到妳產後的身體復原狀況和個人日程,一般在妳分娩後才會與妳確認療程的進行時間。如有疑問,歡迎隨時聯絡我們。
  • 自然分娩和剖腹分娩的媽媽們,應該何時開始FitBelly療程?
    我們建議媽媽們在產後修復黃金期內(產後1年內)進行FitBelly療程,以大大提升媽媽們產後修復的效果。 自然分娩的媽媽們最早可以在分娩後2星期開始FitBelly療程;剖腹生產的媽媽們一般則可以在分娩後4星期左右開始FitBelly療程(視乎剖腹疤痕癒合情況),我們的註冊護士亦會在療程進行前與媽媽們聯絡,進行簡單的訪問及詳細解釋療程內容,以確認妳準備好進行相關的療程,讓媽媽們安心又放心。
  • 媽媽們已經分娩了一段時間,還可以進行FitBelly療程嗎?
    當然可以。 我們建議媽媽們在產後修復黃金期內進行FitBelly療程,以獲得最佳的效果,但若果妳們在分娩後一段時間才認識到AttachMum的話,亦不用擔心,歡迎聯絡我們的註冊護士,我們將會向妳了解妳的生活習慣和身體狀況,再與妳商討療程內容和成效,在我們的共同努力下,讓妳的產後修復過程進行得更輕鬆、愉快。 除此之外,我們亦提供了彈性的療程套餐,以配合不同時期接受療程的媽媽。 如有興趣,請即聯絡我們的註冊護士,讓我們為妳提供更多資訊。
  • 預約療程的流程和付款安排是怎樣的?
    任何有興趣的媽媽都可以WhatsApp 95512214聯絡我們的客戶服務專責護士,我們會盡快回覆。與妳確認好療程日子後,妳需要先付港幣$4000的金額以作訂金,一經收妥款項後,我們將會為妳預留檔期。在療程開始前,妳需要付清餘下金額,我們將會在療程前2星期與妳聯絡安排上門時間,並進行初步評估。我們接受銀行轉帳、轉數快及Payme。所有款項不可退還或轉讓。
  • 預約已滿怎麼辦?
    我們建議媽媽們在預產期前至少3個月進行FitBelly的預約,好讓我們先預定好妳接受療程的時間。當療程預約已滿時,我們會安排妳們在候補名單的位置,當有合適的時段,我們將會立即通知妳們。請隨時聯絡我們查詢預約情況。
  • 預約好的療程可以臨時取消或改期嗎?
    我們設有一次免費改期機會,若妳需要改期必須於【療程前2星期】提出,其後每次改動需收取每天【港幣$500】的附加費用;我們將會於【療程前2星期】跟妳確認檔期 (日子+時間),因為檔期較滿,護士治療師上門行程緊密,療程日期及時間一經確認後 ,不建議進行改動。如遇特別情況需延期/取消當天服務,請於最少12小時前通知妳的上門治療師。 (以上安排不適用於急期客人)
  • 交通安排及額外費用?
    當我們為各位媽媽進行預約時,我們會為媽媽們開設個人檔案,包括姓名、地址、電話等個人資料,當我們得悉妳的地址時,我們會與妳事先溝通,並提醒療程費用上需附加交通費用。歡迎妳隨時聯絡我們了解更多。 療程費用已包括療程內所需物品的全部費用,紮帶等物資並不會另外收取費用。 (*個人資料只作本公司作顧客記錄,一切資料將會保密。)
  • 惡劣天氣安排?
    若八號風球或黑色暴雨警告信號已懸掛,療程將會順延,我們將會個別通知客人。
  • 在甚麼情況下應避免進行療程?
    如果媽媽們有發燒、流感、高血壓、皮膚疾病、不明傷口/瘀傷/腫塊,應避免接受療程。如有任何疑問,可先向我們的註冊護士或妳的家庭醫生進行諮詢。
  • When should I make a reservation?
    You can make a reservation from the 3rd month of your pregnancy. The appointments are assigned on a first-come-first-serve basis, please book in advance. If you still have questions on making a reservation, please feel free to contact us on WhatsApp, we are here to help.
  • Where are your baked goods produced?
    All our baked products are created and baked fresh to order in Singapore at SFA Grade A, FSSC Certified Facility - meaning we meet global food saftety standards (Facility handles nuts) so you can always be assured of our quality. Our cookies DO NOT contain nuts or fenugreek, NO added B.S. such as artificial flavorings aka VANILLA EXTRACT or preservatives for the people in our lives who deserve only the best!
  • How does it work?
    The natural ingredients used in the cookies are what we called "galactagogues". They help stimulate breast milk production in nursing moms. Check out to see the main ingredients: 1. Flaxseed Flaxseed increases the ALA (Alpha-linolenic acid) which partially converts to omega-3 fatty acids. Fatty acids are essential to breast milk production. It also contains enzymes, which are important for increasing the content of the breast milk. 2. Brewer's Yeast Brewer's Yeast is a very healthy nutritional supplement that contains protein, vitamins and minerals: selenium, chromium, potassium, iron, zinc, magnesium, thiamine (B1), riboflavin (B2), niacin (B3), pantothenic acid (B5), pyridoxine (B6), biotin (B7) and folic acid (B9). Not only does it help in the production of more breast milk. It may also give mothers more energy, have a positive effect on your mood and get rid of the baby blues. 3. Oats Oats are nutritious food that offer high amount of healthy complex carbohydrates, proteins, fibre, vitamins and so on. Compounds like saponins, which stimulate the immune system and raise prolactin level in the body, are said to boost milk synthesis. Their carb and fibre content regulated sugar absorption in the body, preventing blood sugar spikes.
  • What if I haven't decided my delivery method? Does it affect my booking?
    We truly understand your concern. We will give you suggestions on choosing the treatment date and time with different delivery methods. Our registered nurse will follow up on your pre- and post-natal condition after making reservation with you. The treatment time will be confirmed with you after your delivery. If you have any doubts, please feel free to contact us.
  • How many cookies should I eat?
    Each bag of cookies contain approximately 200g of cookies or 30 cookies. To start, we recommend eating 8-10 🍪 at a go at least 2 hours before your next latch/pump session for 3 times a day, together with a tall glass of full cream milk/soy milk! Depending on your response to the cookies, feel free to reduce or increase intake. Example: Ate recommended 8 cookies and saw great response in yield --- feel free to reduce intake to 6 cookies and see how that works out for you. Ate recommended 8 cookies and did not see response --- increase intake to 12 cookies and consume together with glass of full cream milk/soy milk! Keep it up as change may only come in couple days after! Important to be consistent. Everybody is different and unique so required intake and subsequent effects is always different! After all, lactation cookies are purely supplemental. Remember to always stay hydrated.
  • Natural birth vs C-section... When should I start the treatment?
    The golden period of the treatment is within 1 year postpartum to achieve a remarkable result. Women who gave birth naturally can start FitBelly treatment as early as 2 weeks postpartum; women who gave birth by C-section can start FitBelly treatment about 4 weeks postpartum (depending on the healing of the C-section scar). Our registered nurse will conduct a simple assessment and assure that you are ready to start the treatment. Please kindly update us of your condition after your delivery. Thank you!
  • When will I see results?
    This truly varies from mommy to mommy! While some experience an increase in milk supply hours from taking 8 cookies, others may require more time and more cookie intake (e.g. 12 cookies) to see/feel anything. Try to take the cookies with a beverage like full cream milk or soymilk at least 3 times a day. As lactation cookies are purely supplemental, it's always a hit or miss. Read more about lactation cookies and how it works here. Learn more for yourself and your newborn! Keep in mind to latch/pump often and always always empty your boobs. We don't want a nasty onset of mastisis do we?! Would love to hear about your experience with the cookies and please feel free to contact our LactaNurse for a simple online consultation! WhatsApp (+852) 95512214.
  • What if I have already given birth for more than 1 year, can I still use FitBelly treatment?"
    Absolutely! We only recommend clients to receive the treatment within the golden period as to get the best result. Moms who already have multiple gestations or have given birth for few years can still be able to acheive a satisfying result. We will discuss with you about the effectivenesss of the treatment when our nurse assess your physical conditions and daily habits during the consultation session. Do not hesistate on getting our professional consultation!
  • How is the payment arrangement?
    Please contact our customer service via WhatsApp on (+852)95512214. To confirm the booking, please settle the $4000 deposit. Once we have received the deposit, we will reserved the treatment period for you. You will need to pay the remaining balance before the treatment. There will be a reminder at around 2 weeks before the treatment date. We accept bank transfer, FPS and Payme. All payment is not refundable or transferrable.
  • Will I get FAT after eating these cookies?
    You ONLY need extra 500kcal during breastfeeding! If you're eating these cookies but also with tonnes of other snacks or even over-eating in your daily meal (traditional confinement meal). It's not hard to imagine that not only your milk boost up... your body weight will also go rocketly! It's important to maintain a balanced diet & a healthy lifestyle with some proper workouts & get enough sleep as possible as you can! Your body needs all the vitamins and nutrients to heal and care for your newborn. Having some superfood as the ingredients of the cookies - give your body the best chance of producing more milk! It's about making the right choices, yummy cookies or that extra bowls of rice? Eat smart!
  • What to do if the booking is full?
    It is recommended to book IN ADVANCE (at least 3 months before your expected date). When the booking is full, we will put you in the waiting list. When there is a vacancy, we will notify you immediately. Please feel free to inquire our reservation status time-to-time.
  • I'm not pregnant or nursing can I partake in the deliciousness?
    YASSS! Our cookies are created at a facility that meets global food safety standards and do not contain fenugreek (uterine contraction risk) or eggs (no salmonella risk) so even pregnant mamas can enjoy! Our products can absolutely be enjoyed by any one (save for allergies to certain ingredients, our facility handles nuts). Most of our food products are highly packed with vitamins and nutrients to support mums and your whole family! Don't worry you won't start producing milk if you're not actually meant to!
  • Can the scheduled treatment be cancelled or rescheduled?
    As our appointments are very tight, we only offer an one-time-opportunity to reschedule (only for vaccination/postnatal follow up/physical concerns). If you need to reschedule, please notify us 2 weeks before the treatment. There will be a surcharge of HK$500 for every change thereafter. We will also confirm the visit time with you at 2 weeks before the treatment. It is not suggested to change the visit time after confirmation. If you have any emergencies/special circumstances, please notify your therapist at least 12 hours in advance. (The above arrangement is not applicable for clients with urgent/last-minute booking.)
  • About the cookies...
    Our cookies are always baked fresh to order. While we strive to maintain consistency in baking, the nature of the ingredients being used, especially since we do not use additives or preservatives to alter the texture or taste of the cookies. Sometimes the amount of cookies baked at the same time can affect the final product. It's a fine line between crispy and burning the cookies, so sometimes the cookies don't turn out as crispy as we like. Insufficient cooling time can also affect the crispness as the cookies are still emitting some heat causing moisture to get locked in the packaging when we pack it. This is because of the oats, flaxseed and brewers yeast in the cookies that love to absorb moisture - which is why we recommend that the cookies be kept in the refrigerator because once exposed to air it starts to absorb moisture fast.
  • Cookies storage instructions...
    Because we don't use preservatives, we use opaque packaging to keep out light and moisture, heat sealed immediately on packing to prevent premature breakdown of your cookies before you've even had the chance to enjoy them. Keep refrigerated upon receiving for up to 3 months unopened. Keep refrigerated after opening for up to two weeks.
  • Will there be any additional transportation cost?
    You will need to provide your living address (housing/building name) for transportation quotation. We will quote the fee for your area before making a reservation. You are welcome to contact us to learn more. The price of the treatment has already included all the item you may need in the treatment. You won't need to pay extra for the materials. (*Personal information is only used for customer records, all information will be kept confidential.)
  • Refund & Exchanges Policy...
    Unfortunately, due to the perishable nature of most of our products, we do not offer a returns or exchanges. Food can be very subjective from person to person and we do out utmost at trying to maintain quality and consistency - crispiness, sweetness etc are not basis for refunds or exchanges. However, should you have received a wrong order or any product that is defective please do contact us here to let us know what went wrong!
  • Arrangement on bad weather conditions?
    If the typhoon signal No. 8 or the black rainstorm warning signal is hoisted, the treatment will be postponed and we will notify the clients individually.
  • Are the products used in the treatment breastfeeding safe?
    Absolutely! AttachMum supports breastfeeding! All our products are chosen carefully and are breastfeeding safe. However, we also recommend moms to clean their breasts and nipples before breastfeeding as to maintain a good personal hygiene. Only then baby and mom can enjoy breastfeeding safely and healthily. If you have any questions on breastfeeding, please contact our nurse therapist.
  • When should I avoid the treatment?
    Please avoid treatment if you have the followings conditions: Fever, flu, high blood pressure, skin disease, unknown wounds/brunches/lumps, etc. If you have any doubts, please consult our registered nurse or your family doctor.
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